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>customer comes in with malware on his laptop
>FBI CHILD PORN WARNING bs
>"its my work computer, i don't even own it technically"
>mfw

>>35485481
We had a person come in bringing a pc that didnt work saying that she wanted to recycle it because she gets a new one from the government job she has. We didn't recycle it instead we took it, fixed it up and got a free laptop with an i5 processor and windows 7.

Love when that shit happens

>>35485662
>governement
Was it a ThinkPad or other business laptop? :D

>>35484740 (OP)
>Tech Associate at Staples

>>35485746
>NEET

>>35484740 (OP)
this is like calling a doctor, describing your symptoms and hoping he'll tell you what medicine to take without paying him

you want a diagnostic, fag? then pay. i don't work in this area anymore, but it really rustles my jimmies how people think they can get away with this shit. if it's a computer, suddenly they feel they don't have to pay for a service. fucking fags

yes i mad

>>35485707
No it was some three year old toshiba

>>35485746
What's wrong with that? It's a way better paying job then most people who just get out of high school get.

>>35485825
And thank god I am not the only one. This isn't the first time I have had this happen either, multiple people have called in doing the exact same thing. It never ends.

>>35485825

Not to play devil's advocate here, but have you ever pirated anything before?

>>35485825
>this is like calling a doctor, describing your symptoms and hoping he'll tell you what medicine to take without paying him

You mean like in civilised countries with socialised medicine?

>tfw go to the doctor, he tells me what's wrong and the government subsidises my treatment because I don't live in a 3rd world country

>>35485888
Also what happened today we had some old couple come in asking one of our techs to teach them how to access the internet so they can check for books. They then get pissed and make a scene because I have to charge them 20 bucks to help them figure out the technology they wasted 250 bucks on

>You'd think at that price for a product they would take the time to read the fucking manual instead waste 10 minutes to drive into town and possibly spend 20 bucks on 5 minutes of their time.

>>35485908
have you ever tried doing that shit with a friend who's a doctor or a laywer? even an engineer? yeah that shit doesn't roll

if people in it just stopped being retards, maybe we'd collectively be more respected

>>35485925
the doctor is still getting paid, it's just getting paid by the government instead of your fat ass directly

>>35486003
And?

>>35486003
And?

>>35486003
And?

>>35486003
¿Y?

>>35484740 (OP)
>Also Easy Tech Associate at Staples
>Do Onsites all the time and those hour long Windows 8 tutorials
>Every old fuck doesn't understand what any of that shit is after I explain to them over 10 times
>WHAT IS SKY DRIVE, WHY DO I NEED THAT WEATHER APP
>End up installing classic shell and getting rid of Charms bars, boots straight to laptop
>"There it's just like Windows 7 now"
>THANK YOU HERES A $50 TIP

I love working at Staples with rich old fucks.

I also stopped setting up doing all that BS for Staples after they only gave me a 30 cent raise this year.
I make my $100 every day I come in for East Tech and give customers my business card and say I will do it cheaper. As long as we keep it between us.

I do $60 flat for everything, that's not a bad price right?
What do you guys charge if you fix peoples computers?

>used to work at a small mom and pop repair shop
>offered cheap diagnostics
>had this one guy my manager knew and hated but occasionally gave him free diagnostics
>every time he came in our prices were always "through the roof" even thought they were comparatively 100 bucks cheaper
>sent out his computer when his power supply fried in a thunderstorm
>same shit "price is too high, i'm just going to get a new one"
>calls us the next day
>"i need to come in"
>brings us an opened power supply
>main board is charred black
>he tried to fix it by opening it up and using a multimeter to "find the bad wire" or some dumb shit
>he apparently started a small fire a burned a patch out of his carpet
>he wanted us to fix the power supply "for cheap" because he's known by my manager
>manager looks at him and straight up calls him retarded and that we can't repair power supplies
>"i'll take it to someone who can then" before my manager can even say that you have to buy a replacement

>>35484740 (OP)
Wow, you're a piece of shit, maybe you shouldn't work in customer service or deal with people at all. Worked at target in electronics for a few years, If someone called me about a problem or setting up something as simple as a router, i help them.

The only thing I wouldn't help out with is things like things you have to be on site to fix.

There's a difference between not being able to help and being a faggot, which you are the latter OP.

>>35485996
That shit happens way more often, and I hate it.

One, I'm not going to stand here for an hour and teach them Word or something for free.

Two, it's a waste of time because they still haven't figured out how to use a mouse correctly.

>"right click here"
>"which one is that?"
>"...the right one"
>"single click or double click?"

>Be a Tech Associate at Staples
>Guy comes in trying to get information off a computer that won't turn on
>He won't pay for our data recovery services
>suggest a hard drive enclosure so he can do it himself
>calls for days complaining it's not working
>comes back to the store and complains until manager asks me to set it up for free
>set everything up, files are "missing"
>turn on show hidden files
>"Oh there they are!"
>all the files were low resolution 90s pron

>>35486248
You work at Target.

>>35486279

>"single click or double click?"

GOD DAMN IT. This woman who I helped set up Yahoo messenger (and subsequently removed because she had no idea how to use a program from the taskbar tray and she got pissy because it didn't work "like AOL") said that the entire time I was on the phone with her. It's like they have never used a god damn computer before and you have to hold their hands like children. They have no god damn intuition.

>>35486334
'ed*
I'm sure you just forgot to add the extra two letters in there. No biggie, i got you covered.

Try doing IT in an office. Everyday, SOMEONE has "trouble" with their domain pass. Luckily we have everyone's password so I can type it in for them and show them what idiots they are.

>>35486222
We charge 89.99 for onsites
>>35486248
Before we get into barbaric name calling let me get one thing clear. You worked electronics at a Target. I work tech at a Staples. Our policies on how we help people is gonna be different. There is a difference on being a good person and actually doing my job. It might not be a nice thing to do for the person but it doesn't concern me if they don't want to pay for the service I offer. At the end of the day if I am still playing it by our rules and policies I'm getting paid.

>>35486364
You worked at Target.

>>35484740 (OP)
Fuck you, Corporate America

>>35486379
We charge $99 at mine.
$150 for anti-virus removal.
And they make us sell that worthless $99 a year SOPHOS shit.
My boss always gets pissed when I sell ESET and Kaspersky but not SOPHOS.

>>35486379
If your company charges for something people could get for free online or even in the manual, but they dont quite understand it and would like clarification/walkthrough on how to do simple things, excluding things like building computers (simple for me and others) or things that could normally eat up more than 5 minutes. Then that's shitty policy, and even then i would still do it, as a happy customer will more then likely promote you the next time they show up in the store, or call in. I can't even count the number of good words people have put in for me for helping them with stuff like that, even though its not in our official job description.

>>35486248
>target
>no tech services
>no commission

yeah, same thing

>>35486502
See, I HATE ESET but I love SOPHOS. IT is always so easy to sell with the whole "The software doesn't just quarantine malware it gets rid of it and if the software can't get rid of it an actual tech guy will get rid of it for you!" line. It fucking gets them every time. I have had nothing but problems with ESET, I always hate having to use it for a virus removal. We charge 150 here for that as well, not a surprise.

>>35486502

>SOPHOS

My small store treats the trial of that AV as a PUP.

>>35486518
I feel the same way, however I always get my ass chewed for it and my GM saying, "You coulda started an Ink Purge in the time you helped them for free"

So I intend on keeping by that rule of charging them first just so I can keep on the good side of the GM cuz I don't wanna get fired or wrote up to the regional manager for giving free help to people I should be instead charging them for.

>>35486522
What is TGTtech?
Commissions drive down Customer service and are horrible.
>walk into Microcenter
>go straight to the back to grab a cheap keyboard to finish up some work
>as im going to the front to pay a employee stops me and asks if i needed help
>nah im good thanks
>asks if he can put his sticker on the keyboard so he can get commission
>No, you didnt help me
>Insists
>walk away
>get to the counter and to my surprise i find that he stuck his sticker on the box as i walked away
>toss the keyboard and walk out.

This has happened numerous times at stores like that, fry's, microcenter, Staples, etc etc.

>>35486622
I'd leave if i were you, unless you've been with the company for a long time.

>>35486622
Have you ever tried explaining that you could potentially be fired over something as simple as explaining how to set up a router to someone over the phone for free?

Has anyone ever explained how they have to follow company policy to the letter in order to keep their job, and how serious management is about it?
I've heard anyone do it, so I'm wondering if explaining how you're job would be on the line is grounds for termination itself, or if employees just don't because they're assholes.

>>35484740 (OP)
How old are you, and how much do you get paid?

>>35486685
Well we don't work on commission. I never heard of a staples actually working on commission. And I can't believe a person actually did that to you, I woulda raged as well.

>>35486685
And nah I have been there for 9 months now and I sorta get a kick out of how upset people get when they realize I can't do what they want for free. Call it evil but after I have to deal with some shitty people on a daily basis just doing that sorta cheers me up. But that's just me, you know? I'm not shitty to them I'm a pretty polite guy when I am working the service desk but hey, everyone's conscious is different

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>>35486685
>What is TGTtech?

I dont know, what the fuck is it

>Commissions drive down Customer service and are horrible.

more bs, as long as you're taking care of your customers they'll come back, regardless. which is exactly what you just demonstrated in your microcenter rant.

>>35486222
>I make my $100 every day I come in for East Tech and give customers my business card and say I will do it cheaper. As long as we keep it between us.
I like you.

>>35486811
You can take care of customers without commission

>>35486776
If they don't cuss me out and actually ask me why with genuine interest and not out of spite I do explain our policy yes, if it is the latter i just don't explain it and just tell em I have to charge em.

>>35486779
I don't want to give out that info, even on 4chan. Sorry

>>35486856
I don't get it, why don't you just explain it to them to shut them the fuck up? How can their be non-genuine interest in wanting to find out the exact reason you can't be helped?

>>35484740 (OP)
If it were me, I'd help them anyway out of spite because I KNOW I'd be getting paid shit working for Staples/Best Buy/w.e.

>>35486924

As someone who as worked with such customers, they're not spiteful because of the policy. They're spiteful because I'm not ballsy enough to bend the rules for them.

Not even the guy you're replying to.

>>35486924
Because if they are going to be rude about why a retail store charging for a service then I'm not gonna bother with their ass. I don't make the prices or policies. When some people understand that then I take the time out of my work schedule to explain it.

>Call a retail store
>"Halp halp halp my router needs configrood"
>"Well the only way our retail store can help yah is if you buy our onsite for $99.99
>tfw you shoulda just called that router's company number and got free customer service

Oh hey OP, I just got a job there for the same thing. How much am I going to regret it?

>>35486978
Alright, I see. I have a habit of believing not everyone's an asshole out for their own selfish gain, and assumed that if they knew offering free help would get someone fired, they'd understand. Yes, I know this is a flawed way of thinking in this world

Well, then, if the customer was persistent about it, I'd ask, "So, you want me to get fired just so you could save a few buck?". What's the worst that could happen? Think that you're even more of an asshole than they probably already would for not bending the rules?

>>35486810
>Well we don't work on commission

you don't make any kind of bonus? your managers do

>>35487068
Just as long as you dont have a dick for a Tech Expert Associate like I do it shouldn't be too bad.

It honestly isn't a bad job, you just have like 2 or 3 days of the week that piss you off.

Also I hope you don't have a bitchy, whiney, lazy and dramatic work team like I do. Cuz that can also drag you down.

>>35487023
You honestly think the retarded, general public would think to call the manufacturer? Shit, they probably think your store makes them! Didn't you expect this going into customer service?

>>35484740 (OP)
I remember that shit OP. Always old brown fucks trying to get free tech support. It was fun to fuck with them though.

>>35486811
TGTtech is their tech support

I also never went back to those stores again after the first time it happened, thats not to say i didn't go to the store in a different area, and yet still had the same problems. Good customer service in a commission environment is few a far between, everyone just wants to put that stupid fucking sticker on your shit, while feeding you bullshit about the products you dont need help with.

>looking at LED monitors at frys
>guy comes up and asks me if i need help
>No thanks, just looking deciding between these two models.
>Well LEDs are the best out there right now, its new technology, but they tend to run a little hotter than an LCD
>i want to laugh in his face and call him a fucking idiot.(A. its new sure, but companies like samsung/sony/aser LCD's look much better than most newer model LED's, and B. LED's don't run hotter than an LCD.)
>make my decision and grab the monitor while ignoring the guy as he asked to put his sticker on it.
>walk around a bit more and stop to use the bathroom
>come out and find his sticker on the bottom of the monitor
>fuck it im not leaving without this monitor
>find manager, explain what happened as im teetering the monitor on the edge of the register were at.
>he keeps looking at the monitor, its really close to just falling off
>he brings up the employee and scolds him, and sends him home for the day
>manager gives me a discount
>mfw i got the monitor 25% off.

I'm tired of dealing with this kind of shit every time i go into a store like that, i only shop from online retailers now.

>>35486924
its called not being able to deal with an irate customer, its easier to just ignore them and let it go, anyone who has dealt with a person who thinks yelling and cursing will get them what they want (most of the time it works) you cant explain things to them.

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>>35487101
What do you mean by that?

Go on.

>>35484740 (OP)

just tell them to call manufacturers support

I needed to quickly run a SQL command to update a single row in an Oracle DB table at work. To my horror, it came back with "--2,378,231 rows affected."

>>35487111
Oh no, my team seems like a bunch of great guys. One guy even helps me out more than he should, given he's always doing 30 things at once. But the dude always drops everything to make sure I'm confident in what I'm doing. Total bro.

It's more of a pick-up as you go type of thing right? Because I don't know shit about printers/ink right now

>>35487197
you wont see peoples true colors until they get to know you, give it a few weeks or a couple months and then come back, you'll have a completely different opinion of them then.

>>35487178
>>35487143
I do tell them that at the end of the call after I explain everything else if they haven't hung up on me already.
>>35487144
Thank god I am not the only one who got a kick out of it bro

>>35487197
Yeah you pick it up watching seasoned associates sell products.
>>35487224
Yes this is so true, I used to trust the shit out of the assistant manager until he back stabbed me and wrote me up after he knew i falsely called off sick.

>>35487167
staples managers make a pretty decent bonus based on profit. most of this is made from tech services or add-on stuff like the warranty's. as far as i know, staples associates are supposed to get some sort of incentive from this as well... but that might only been seen in high volume areas.

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>>35487192

>>35487197
Its mostly a pick up as you go type of thing, but most of your questions will be basic shit like differences between laser and ink jet is this wireless, what kind of Ink does this take and does it come with ink, how long will it last. Most of it can be found on the box, just be subtle about reading it, some customers hate that stuff and will get angry/leave. those will be your primary questions, possibly only depending on the area.

Also find a good quality of a company and a drawback, as it really helps customers make a decision while making you look smart.

Canon - Expensive, great quality
HP - Ok price/ok quality
Kodak - Cheap/shit quality
etc. etc.

do this and you'll do fantastic