>> |
01/20/09(Tue)20:16 No.3280968OP,
Ya
know, I'm a pretty arrogant guy but I still managed to maintain my
professionalism, courtesy, and politeness while dealing with some
really computer illiterate people.
I guess that's the difference
between you and me, I'm a man with a job to do and you're a boy doing
something on the side so you won't have to take as much money from your
mommy and daddy.
I had one woman demand that I make changes to
her Outlook that were literally impossible without rewriting the
software. She would not understand this fact and to top it off she was
a Hispanic government (GSA) employee that barely spoke English. I dealt
with it.
I had multiple women whine about "programs" missing or
not working. Then, after asking them some more questions, I realize
they are simply missing a link to a website. They thought their
shortcuts to websites going missing meant that a program was missing.
You deal with it.
I
was never "friendly." I don't like people. I didn't strike up a
conversation about their kids or the weather or football. I did,
however, maintain a professional tone and take care of their problem(s)
quickly and efficiently.
I do something more technical now.
Something with minimal customer interaction. Being "friendly" (i.e.
likable and willing to converse about inane bullshit) is 50% of help
desk/desktop support/PC tech work. |