>> |
06/21/11(Tue)22:36 No.4622011>>4621910 Okay, I genuinely curious now... /How/ did infer that from her e-mails? Let's break it down:
>Hi
there! First, I would like to say that I have been a customer of Baby
for a few years now, and own several dresses from both Baby the Stars
Shine Bright and Alice and the Pirates. I love them and wear them all
the time, which is why I trust the quality of your brand. Polite, even chipper.
>Recently
I purchased your Strawberry Cake Shoes, size L, in brown. I am a bit
upset because after only wearing them for a few hours, they are
completely ruined. I assure you I did not do much walking or strenuous
activity. >Still sounds reasonable.
She's upset, but she also received a defective product for her $200. No
capslock. No wild accusations.
>The
shoes are coming apart at the front, the straps are fraying on all
sides, the toes have been scuffed too easily and beyond repair. These
shoes suddenly look like they have been worn for years. I am not sure
what to expect from telling you this, Alright, she's fishing
for a refund here. Waiting for them to suggest it. Admittedly, not the
best idea. It's too subtle for a correspondent that might have English
as a second language.
>but I am very
upset that my brand new shoes fell apart so quickly, which makes me
hesitate to order from your company again. She said hesitate.
Things aren't irreparable yet. Still, perhaps to subtle in tone. She
also didn't accuse them of selling her something faulty on purpose.
>You
will find photos attached proving what I tell you; I included a photo
of the soles of the shoes to show you how little I have worn them. And trying to provide proof.
Sorry,
this sounds like a subtle, grown-up response to a problem. The biggest
issue is it's TOO subtle. The tone is polite, but stern. An English
speaker would have picked up that she's disappointed, but not
inconsolable. |