| Subject: IBM mouse parts
        | Date: Mon May 15 10:35:17 1989
        | 
        | 
        |        ESD PRODUCT SERVICE SUPPORT
        |        SUBJECT:NEW RETAIN TIP
        | 
        | 
        |           Record number:      H031944
        |           Device:             D/T8550
        |           Model:              M
        |           Hit count:          UHC00000
        |           Success count:      USC00000
        |           Publication code:   PC50
        |           Tip key:            025
        |           Date created:       O89/02/14
        |           Date last altered:  A89/02/15
        |           Owning B.U.:        USA
        | 
Abstract: MOUSE BALLS NOW AVAILABLE AS FRU (Field Replacable Unit)
| 
| 
|      TEXT:
|      MOUSE BALLS ARE NOW AVAILABLE AS A FRU.
|      IF A MOUSE FAILS TO OPERATE,OR SHOULD PERFORM ERRATICALLY,IT MAY
|      BE IN NEED OF BALL REPLACEMENT. BECAUSE OF THE DELICATE NATURE OF
|      THIS PROCEDURE,REPLACEMENT OF MOUSE BALLS SHOULD BE ATTEMPTED BY
|      TRAINED PERSONNEL ONLY.
| 
|      BEFORE ORDERING,DETERMINE TYPE OF MOUSE BALLS REQUIRED BY EXAMINING
|      THE UNDERSIDE OF EACH MOUSE. DOMESTIC BALLS WILL BE LARGER AND HARDER
|      THAN FOREIGN BALLS. BALL REMOVAL PROCEDURES DIFFER,DEPENDING UPON
|      MANUFACTURER OF THE MOUSE. FOREIGN BALLS CAN BE REPLACED USING THE
|      POP-OFF METHOD, AND DOMESTIC BALLS REPLACED USING THE TWIST-OFF METHOD.
|      MOUSE BALLS ARE NOT USUALLY STATIC SENSITIVE,HOWEVER,EXCESSIVE
|      HANDLING CAN RESULT IN SUDDEN DISCHARGE.
|      UPON COMPLETION OF BALL REPLACEMENT,THE MOUSE MAY BE USED IMMEDIATELY.
| 
|      IT IS RECOMMENDED THAT EACH SERVICER HAVE A PAIR OF BALLS FOR
|      MAINTAINING OPTIMUM CUSTOMER SATISFACTION,AND THAT ANY CUSTOMER
|      MISSING HIS BALLS SHOULD SUSPECT LOCAL PERSONNEL OF REMOVING
|      THESE NECESSARY FUNCTIONAL ITEMS.
| 
|       P/N33F8462 -- DOMESTIC MOUSE BALLS
|       P/N33F8461 -- FOREIGN MOUSE BALLS
| 
| 
|       SAS KEYWORDS:
|       PSY2            8525SYSMISC    8530SYSMISC    8550SYSMISC
|       8560SYSMISC     8570SYSMISC    8580SYSMISC
| 
|       USERID (RSSTEWART)    NODEID (BCRVM1)
|       INT.ZIP 1225, DEPT 2AW,   TL 443-4597  (407-443-4597)
|       ESD PRODUCT SERVICE SUPPORT,BOCA RATON,FL.
|