Sams Teach Yourself Network Troubleshooting in 24 Hours:Table of Contents
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Sams Teach Yourself Network Troubleshooting in 24 Hours
(Imprint: Sams)
(Publisher: Macmillan Computer Publishing)
Author: Jonathan Feldman
ISBN: 0672314886
- Introduction: Getting Ready to Troubleshoot
- Tell Us What You Think!
- About the Author
- Part IGetting Your House In Order
- Hour 1The Telephone Analogy: Becoming Familiar with Basic Networking Concepts
- Network Interface Cards
- MAC Attack
- Routers
- Protocols
- Parlez Vous TCP/IP?
- Sprechen Sie DLC?
- Hablas IPX/SPX?
- Packets
- Whats in a Name?
- DNS
- WINS
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 2You Cant Have Too Much Documentation, Money, or Love!
- Navigating a Bad Network Neighborhood
- Documentation Dividends
- Logical/Functional Maps
- Physical Maps
- Device and Cable Labeling
- Detail/Description Documentation
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Part IIBlack Box Trouble-shooting Strategies
- Hour 3The Delta Method: Identifying Network Change
- The Fat Finger Factor
- Beware of Vendor
- The Outsiders
- The Risk/Benefit Ratio
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 4The Napoleon Method: Divide and Conquer
- The Numbers Game
- Your Waterloo: The Network Is Down!
- Segment Searching
- Division of Labor
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 5The Sesame Street Method: One of These Things Is Not Like the Other
- Servers and Routers
- User Objects
- Keep It Simple
- To Shotgun or Not to Shotgun?
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 6The SOAP Method: Subjective Data, Objective Data, Analysis, and Plan
- Doctor Network
- Just the Facts
- SOAP in the Real World
- Is It a Virus, Doc?
- Getting a Consultation
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 7The Simple Simon Approach
- Someone Has Already Solved Your Problem
- Lookin for Support in All the Right Places
- Something Techie Happened on the Way to the Forum
- Pay to Play
- Codependence
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Part IIIThe Care and Feeding of Network Appliances
- Hour 8Hard Basics: Guide to Being a Hardware Geek
- The PC Thing to Do
- The BIOS
- Name Brand Versus Generic PCs
- Plug and Pray
- Dirty Deeds
- Swap Session
- The Cable Is the Network
- Using a Multimeter
- Out of Gas on the Information Superhighway
- Windows
- Doesnt Do Windows
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 9Ethernet Basics
- Following the Rules: As Long As You Live Under Our Network
- Collisions
- Framed and Fragmented
- Go, Speed Racer, Go
- 100 Megabit Ethernet
- Cabling Carnival
- Down, Down, Down
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 10Token-Ring Basics
- Follow the Rules: Share and Enjoy!
- Error Terror: When a NAUN Is Not a Person, Place, or Thing
- Error Types
- Token Analyzers
- Lets Get Physical
- Packet Jacket
- Down Town
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 11Windows Networking Basics
- Going Native
- NetBEUI
- Eminent Domain
- TCP/IP Graffiti
- DHCP
- TCP/IP Name Resolution
- Workstation Configuration
- The Network Control Panel
- Binding
- Command and Conquer
- winipcfg
- Informational Commands
- net
- Friendly, Mon, Real Friendly
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 12UNIX Networking Basics
- Overview
- Client/Server
- Configuring UNIX
- Friendly Daemons
- Socket to Me
- Name Game
- nslookup
- Pole Position
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 13NetWare Networking Basics
- NDS Networking
- Das Basics
- NLMs
- Directory Doldrums
- Your Friend, the ABEND
- Big Monitor Is Watching
- No Need to Fear; Monitor Man Is Here!
- Protocol Problems
- IPX/SPX
- Server or Router
- TCP/IP
- The TCP Con Game
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 14Router and Switch Basics
- Theory and Practice
- Configuring in Comfort
- Router Theory
- Routing Tables
- A Couple of Milliseconds in the Life of Joe Packet
- Those Dynamic Routers
- Route in Peace: Routing Protocols
- Checking Routes
- Switch Theory
- Wait and Switch
- Broadcast News
- Trees Save You
- Tree Trunks
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 15Firewall and Proxy Server Basics
- Top Secrets
- TCP Versus UDP
- Packet-Filtering Routers
- Packet Filter Improvements
- Proxy Moxie
- Proxy Type
- Just Add Software
- Configuring Your Proxy
- Proxy Trouble
- Same Name Game: DNS and Firewalls
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Part IVIn the Trenches
- Hour 16Beauty Is Consistency Deep: Saving Yourself Trouble
- Manual Standardization
- Power Tool Time
- User Templates
- User-Level Login Scripts
- Organizational/Group-Level Login Scripts
- Tricky Scripts
- Microsoft Profiles
- Send in the Clones
- Protection Policy: Automatic Administrative Tools
- Policies
- App in a Snap
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 17Where Do I Start?
- Identifying the Fault Domain: In the Beginning
- Diving into Details
- Socializing a Solution: Basic Call-Handling Techniques
- Protocol Problems
- TCP/IP
- IPX/SPX
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 18Lots of Different People in Your Neighborhood: In-Depth Application Troubleshooting
- Service Definitions
- File and Print Services
- Client/Server Computing
- The File and Print Blues
- I Cant Print!
- File Pile
- Client/Server Maitre d
- State of the Socket Address
- Services with a Smile
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 19Internet/Intranet Troubleshooting
- Definitions
- Intranet = Internal
- Cyber Chaos
- Internet Identification
- Seven Years of Plenty
- Here I Ping Again
- DNS Problems
- Routing Problems
- Intranet Troubleshooting
- Your Web Server
- Email Fail?
- Dialing Difficulties
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 20Network Troubleshooters Just Wanna Have Fun
- Finding Your Firewall
- Socks Stuff
- AOL Instant Messenger
- AOL NetMail
- ICQ
- RealPlayer
- Game Strategy
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 21Tell Me About Your Network: Network Analyzers
- What the Heck Is a Network Analyzer?
- Typical Operation
- Net Therapy 101: Techniques for Using Your Analyzer
- Cold-Filtered Ice-Brewed Packets
- General Capture
- Appropriate Analysis
- Application Antics
- Identifying a Station
- Broken Ring
- Limitations and Solutions
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 22Who Watches The Watchmen? Network Management Tools
- Big Monitor Is Watching
- MIB: Men In Black? My Information Buddy? Mental Illness Bonanza?
- RMON
- Network Management Nonstandards
- Real-Life References
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 23The Network Is Slow! Getting a Definitive Answer to a Subjective Question
- Limiting Factors
- Bandwidth and Throughput
- Latency
- Application and Protocol Efficiency
- Server Limitations
- Measure Twice, Cut Once
- Oversubscription
- Server Out of Gas
- Baselining
- Automatic Baselining
- Manual Labor
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
- Hour 24Reverse-Engineering Somebody Elses Network
- Cable Tracing
- TCP/IP Discovery
- Router Configuration
- Servers
- Automatic for the People
- TCP/IP Review
- IPX/SPX Discovery
- Summary
- Workshop
- Q&A
- Quiz
- Answers to Quiz Questions
Appendix A
Index
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