Quiz
- 1. True ow2r false? Proactive troubleshooting is what you do when you get a call saying that the network is down.
- 2. Reactive troubleshooting habits include which of the following?
- A. User interviews
- B. Rote connectivity checking
- C. Neither A nor B
- D. Both A and B
- 3. True or false? Finding out whether a problem has occurred in the past can help resolve the problem faster.
- 4. A user has called and said that he cant get into the network at all. You cant get much more out of him. Youre able to ping his workstation from your desk just fine, and you see his login on the file server connection list. What do you need to do?
- A. Sever his connection from the file server
- B. Ping him again
- C. Hang up in a fit
- D. Go visit him and see for yourself
- 5. True or false? You cannot ping a users workstation, but you can use a remote control program to view his configuration and fix it.
- 6. Whats the TCP/IP loopback address?
- A. 127.0.0.1
- B. 1.0.0.127
- C. 128.0.0.1
- D. None of the above
- 7. One user cant get into the server SpaceMonkey; a ping to SpaceMonkey from that users workstation fails. Whats your next step?
- A. Ping another server to make sure SpaceMonkey isnt down
- B. Ping SpaceMonkeys loopback address
- C. Look up the numeric IP address for SpaceMonkey and try pinging that
- D. Look up the loopback address for SpaceMonkey and try pinging that
- 8. My TCP/IP address is 200.1.1.55, and my net mask is 255.255.255.0. Whats my broadcast address?
- A. 200.1.255.255
- B. 200.1.1.255
- C. 200.1.1.0
- D. 200.1.0.0
- 9. After pinging the broadcast address, what do you type to see a table of MAC-to-IP address correlations?
- A. netstat -a
- B. traceroute -a
- C. arp -a
- D. ping -a
- 10. A traceroute reveals that a workstation cant get beyond the third hop. Where might the problem be?
- A. The router at the third hop
- B. The router at the fourth hop
- C. The router at the fifth hop
- D. The router at the second hop
Answers to Quiz Questions
- 1. False
- 2. D
- 3. True
- 4. D
- 5. False
- 6. A
- 7. C
- 8. B
- 9. C
- 10. B
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