Index
Symbols
- 100 Megabit Ethernet, 123
- 10Base-2, 124
- 10Base-5, 124
A
- A/C error, 135
- ABEND, 194, 203
- Abort delimiter, 135
- Active Directory, 22
- active monitor, 133
- address, 8
- BIA, 10
- determination, 393-394
- MAC, 10
- OUI, 10
- TCP/IP, 15
- unavailable, 22
- NetWare, 397-399
- Address Resolution Protocol (ARP), 267, 343, 350
- administration, 254-255
- policy file, 254-255
- ZAK, 255
- AIM (AOL Instant Messenger), 334
- analyzer, 341-346
- Token Ring, 136-137
- AOL Instant Messenger, 334
- AOL NetMail, 334
- AppleTalk, 24
- application
- deployment tools, 256
- disk dependence, 378
- efficiency test, 377
- installation, 255-256
- Internet, 330-337
- multi-location, 294
- network analyzing, 354
- port, determining, 339
- problems, 263
- proxy, 233
- server limits, 378
- slowness, 374-380
- socket failure, 301
- testing, 63
- troubleshooting, 277-306, 354
- ARP (Address Resolution Protocol), 267, 343, 350
- AUI, 124
B
- backup problems, 289
- bandwidth, 374
- Banyan DOS/Windows client, 158
- baselining, 381-386
- Kaspia, 382
- LANalyzer, 385
- NetScout, 382
- network analyzer, 385
- SNMP, 382
- UNIX, 383-384
- Basic Input/Output System. See BIOS
- beacon, 139
- BIA (Burned-In Address), 10
- binary search method, 50-51, 58
- BIOS (Basic Input/Output System), 100
- BNC (Coaxial) connection, 124
- boot errors, 47
- boot vanilla, 56
- bps (bits per second), 122
- Bps (Bytes per second), 122
- bridge, 8, 24, 218
- broadcast, 145, 166
- storms, 145
- address, 267
- bugs
- new product, 45-46
- burned-in address, 10
- burst error, 135
- bus, local network as, 13
- bus topology, 14
C
- cable plant, 126
- cable scanner, 342
- CableExpress, 128
- cabling, 103-109, 390
- AUI, 124
- certification, 126
- continuity check, 106
- Ethernet, 106, 124-128
- hub to hub, 126
- inductive tone generator/tracer, 390
- NIC-to-hub, 126
- obsolete types, 124
- STP, 105
- Thicknet, 124
- Thinnet, 124
- Token-Ring network, 137-138
- tracing, 390
- troubleshooting, 106-109, 390
- UTP, 103-107
- Carrier Sense Multiple Access Carrier Detect. See CSMA/CD
- choke point, 311
- circuit-level proxy, 234
- client/server, 170, 279. See also server
- service numbers, 295-297
- troubleshooting, 295-300
- clients, 157-158
- cloning disks, 252-254
- collision, 120-122
- from runt packet, 122
- component interaction problems, 84
- concentrator, 8
- Config Reader, 62
- configuration
- file, changing, 42
- proxy server, 236
- routers, 210
- standardizing, 245
- UNIX, 171
- verification, 16
- Windows 95/98, 157
- Windows NT, 157
- Connections, troubleshooting, 297
- connectors
- BNC (Coaxial), 124
- DB-15, 124
- RJ-45, 125
- copy user setup, 70
- CRC errors, 129
- CSMA/CD (Carrier Sense Multiple Access Carrier Detect), 120
- cut through switch, 220
D
- daemons, 172-176
- data file placement, 246
- data link control, 17
- data link-level broadcasts, 220
- DB-15, 124
- Delta Method, 41-47
- Deployment, limited, 45
- detail/description documentation, 36-37
- device and cable labeling, 29, 33, 36
- DHCP (Dynamic Host Configuration Protocol), 16, 152-153
- lease length, 152
- lease limit, 266
- nodes, 152
- dialout, DNS failure, 324
- DIMMs (dual inline memory modules), 102-103
- directory services, 9, 23
- disk duplication, 252-254
- software, 258
- disk space, 291
- UNIX, 292
- divide and conquer method, 49-61
- Ethernet hub, 54
- hubs, 53-54
- physical segment, 53-55
- DLC (Data Link Control), 17
- DMZ (demilitarized zone), 310
- DNS (Domain Name Service), 9, 21-22, 237-239
- dialout, 324
- failure, 324
- Internet, 312-319
- intranet, 312-319
- naming daemon, 175
- NS-Batch, 394
- name resolution, 21
- NetWare, 201
- nslookup, 312-316
- outside connections, 317-319
- ping, 238
- problems, 178
- proxy DNS, 238
- SOA, 314
- timing, 316
- troubleshooting, 312
- Web Server, 155
- Windows 95/98, 155
- Windows NT, 155
- zones, 22, 314
- documentation, 27-37
- completeness, 37
- detail/description, 29, 36-37
- device and cable labeling, 29, 33-36
- log book, 36
- logical/functional map, 28-29
- need for, 27
- of problem fix, 79
- physical map, 28-29, 33-35, 53
- product introduction, 46
- software for, 33
- Token Ring, 31
- vendor, 36
- Domain Name Service. See DNS
- domain names, InterNIC, 318
- domain security model, 148
- DOS, 144
- utilities failure, 85
- downstream, 134
- Drive duplication method, 65
- dual inline memory modules (DIMMs), 105
- dumb terminal mode, 211, 224
- duplication software, 258
- Dynamic Host Configuration Protocol. See DHCP
E
- email, troubleshooting, 323-324
- error handling, Token-Ring network, 133, 135
- isolating soft errors, 135-136
- error messages
- insert disk, 87
- NTVDM, 87
- Ethernet, 55, 119-130
- 100 Megabit, 123
- 3-4-5 rule, 128
- cabling, 106, 124-129
- cascading, 121, 127-128
- CAT-III, 125
- CAT-V, 125
- concentrator limits, 128
- configuring, 124
- CSMA/CD, 120
- frame size, 122
- full-duplex, 123
- gig, 123
- half-duplex, 124
- highly populated segment, 123
- hubs, 54
- MAC address, 122
- packet structure, 122
- party line network, 120
- plug type, 106
- repeater limits, 128
- RJ-45 connectors, 125
- segmenting, need for, 121
- subsegment limits, 128
- switched network, 120
- UTP, 125
- v. Token-Ring network, 132, 140
- expansion cards, PC, 100
- extranet, 306
F
- fat finger factor, 42-43, 46
- fatal exception, causes, 102
- fault-tolerance, 52
- file and print server, 280-297
- application, 280-297
- disk space, 291
- NetWare, 280
- printing, 281-287
- services, 278
- file server
- application, 280
- NetWare, 280
- services, 278
- troubleshooting, 280
- files
- denied access, 287-292
- errors, 301
- locks, 289
- log files, 294
- properties, 288
- read-only, 287
- security, 289
- troubleshooting, 287-296
- filters, 347
- firewall, 227-241. See also proxy server
- active FTP, 231
- adding ports, 338
- DNS, 237-239, 312
- Internet, 330-337
- login, 237
- NAT, 231
- packet filtering, 228
- packet spoofing, 230
- packet-filtering router, 230-231
- PC Anywhere, 239
- pinging, 238
- proxy server, 232-236
- SMLI, 230-232
- TCP/IP, 229
- test for, 330-332
- troubleshooting, 312
- UDP, 229
- fragmentation, 139
- frame, 8, 18
- copied errors, 137
- type, 159
- FTP service number, 296
- full duplex, 222
- functional map, 2-3, 52
G-H
- games, Internet, 338
- gateway, 8
- gateway address, 213
- gig Ethernet, 123
- hard drive problems, 110-111
- hardware analyzer, 342
- heterogeneous network, 69
- High-Speed Token-Ring, 131
- homogenous network, 69
- host name, TCP/IP, 15
- host number, 16
- HOSTS table, 156
- HSTR (High-Speed Token-Ring), 131
- HTTP (HyperText Transfer Protocol), 19
- proxy, 234
- socket, 19
- troubleshooting, 300
- hub, 8, 12
- isolating bad port, 55
- MAU, 133
- network glue, 55
- port determination, 391
- smart, 55
- Token-Ring, 134
- troubleshooting, 53
- v. switch, 14
- HyperText Transfer Protocol. See HTTP
I-J
- ICQ, 335-336
- IMAP (Internet Mail Application Protocol), 323
- incremental rollouts, 45
- inductive tone generator/tracer, 390
- information hiding, 66
- interaction problems, 84
- interface cards, 101
- cleaning, 102
- intermittent problem reproduction, 95
- Internal error, 135
- Internet, 305-326
- AIM, 334
- AOL NetMail, 334
- applications, 78
- browsers, 236
- choke point, 311
- connection identification, 307-310
- dialup connection, 309
- DMZ, 310
- DNS, 312-319
- DNS name, 319
- firewall, 310, 330-337
- games, 338
- ICQ, 335-336
- InterNIC, 318
- IP address, 319
- outside connections, 317-319
- oversubscription, 379
- ping, 311-312
- proxy server, 330-337
- RealPlayer, 336-337
- responsibility, 320
- router, 326
- routing problems, 319-320
- server overload, 321
- slowness, 379-380
- troubleshooting, 78, 307-326
- v. intranet, 24
- whois utility, 320
- Internet Explorer, proxy settings, 236
- Internet Service Provider. See ISP
- InterNIC, 318
- interpacket time, 352
- intranet, 305-326
- address unavailable, 22
- dialout, 324-325
- DNS, 312-319
- email, 323-324
- IMAP, 323
- multi-server problems, 322
- NetWare, 194
- POP, 323
- server overload, 321
- SMTP, 323
- troubleshooting, 307-326
- v. Internet, 24
- IntraNetWare, 158, 194
- IP address
- conflict error, 267
- determination, 393-394, 401
- DNS name, 319
- look up, 266
- ping, 266
- ipconfig command, 162
- IPSentry, 367
- IPX/SPX, 18
- and Windows networks, 159
- display servers, 272
- NetWare, 199-200
- NLSP, 217
- packet burst mode, 376
- ping, 271
- RIP, 216
- track on command, 273
- troubleshooting, 271
- with Windows networks, 145
- IRQ numbers, 100
- isolating soft errors, 135-136
- ISP (Internet Service Provider), 44
- router address, 312
K-L
- Kaspia Network Audit Technology, 366
- labeling network components, 35
- LANalyzer, 346, 385
- filters, 347-352
- LANDecoder, 347
- latency, 375
- layer types, 208
- Layer 3 switches, 24
- limited deployment, 45
- limited production, 45
- Line error, 135
- Linux, 171
- route table, 400
- system resource problems, 111-114
- technical support sites, 95
- locks, 289
- clearing, 302
- log for troubleshooting, 67, 70
- log file, 294
- logical/functional map, 28-29
- login scripts
- group level, 249
- NetWare 3.x, 250
- standardizing, 249
- system wide, 249
- UNIX, 250
- user level, 249
- Windows NT, 249
- loopback address
- ping failure, 273
- TCP/IP, 266
- loopback plug, 106
- Loopback technique, 106
M
- MAC (Media Access Control) address, 10-12, 18, 23-24, 135-136
- Ethernet, 122
- identification, 355
- listing, 268
- network analyzer, 345
- overriding, 12
- problems, 350
- switches and, 219
- Token-Ring, 136
- Macintosh, 24
- managed information base (MIB), 364
- manual standardization, 247
- mask, network, 16
- MAU (multiple access unit), 133-134
- clicking, 141
- media access control. See MAC
- memory, PC, 103
- metafile, 282
- metric, 213
- MIB (managed information base), 364
- RMON, 365-366
- microchips
- seating, 100
- static sensitivity, 101
- MicroHouse, 92
- Microsoft. See also Windows
- Service Pack 3, 87
- TechNet, 90
- Microsoft file and print, 144
- miniswitch, 128
- multihomed server, 217
- proxy server, 228
- multimeter, for testing cable, 106
- multiple access unit. See MAU
- MX record, 324
N
- name resolution, 21-23
- DNS, 21
- local file list, 21
- TCP/IP, 21
- Windows 95/98, 22
- Windows NT, 153
- WINS, 22
- name services, UNIX, 179
- Name-to-address translation, 21
- NAT, 231
- NAUN (nearest address upstream neighbor), 134-135
- NDS (Novell Directory Service), 23, 186-188, 192
- nearest address upstream neighbor, 134-135
- NetBEUI (NetBIOS Extended User Interface), 17, 145
- NetBIOS (Network Basic Input/Output System), 17, 145
- Extended User Interface. See NetBEUI
- name services, 146
- SMB, 148
- troubleshooting, 347
- NetGear, 128
- Netoscope, 367
- Netscape, proxy server, 236
- NetScout, 366
- netstat command, 295, 304, 330, 339
- NetTerm, 256
- NetView, 366
- NetWare, 185-205
- 3.x, 188
- 3.x login scripts, 250
- ABEND, 194-195, 203
- bindery, 188
- CONFIG.NLM tool, 191
- Config Reader, 62, 191
- connection limits, 195-198
- console prompt absent, 203
- disk space, 196
- display servers, 272
- DNS, 201
- DSREPAIR, 193
- file and print services, 280
- file locks, 290
- file problems, 196
- INETCFG, 199
- internal IPX network number, 200
- intranet services, 194
- IPX/SPX, 199-200
- loadable modules, 62, 189-190
- locked files, 196
- MAC address table, 202
- Monitor, 195-198
- NDS, 186-188, 192-193
- network numbers, 200
- network statistics, 384
- NIS, 201
- NLMs, 62, 189-190
- NLSP, 200, 217
- Novell Monitor, 195-198
- NWADMN32 tool, 188
- patches, 189-190
- ping, 202, 271
- protocol binding, 199
- protocol configuration, 200
- RCONSOLE, 189
- RIP, 200
- route tracking, 399
- servers, 62
- server services, 200
- SERVER.EXE, 188
- servers as routers, 200
- service numbers, 296-303
- spool file location, 285
- system resource problems, 111-113, 115
- TCP/IP, 200, 202
- TCPCON, 201
- troubleshooting, 62, 192-197, 271, 355-357
- UNICON, 201
- upgrade, 376
- Z.E.N., 255
- NetWare Link Services Protocol (NLSP), 200, 217
- network
- number, 16-17
- saturation point, 58
- network address translation, 231
- network analyzer, 341-359
- address identification, 355
- application problems, 354-356
- baselining, 385-387
- capturing, 343-346
- expert mode, 346
- filters, 347-352
- Network Monitor, 342
- PC hardware requirements, 344
- port mirroring, 357
- remote monitoring agent, 358
- Shomiti Surveyor, 352
- sources, 342
- statistics, 353
- Token-Ring network, 346, 355-357
- Windows NT, 342
- Network Basic Input/ Output System. See NetBIOS
- network card. See NIC
- Network Control Panel, 157
- network disconnects, 47
- network discovery software, 395-396
- Network File System (NFS), 175
- network glue hub, 55
- network interface card. See NIC
- network management software, 361-369
- HP OpenView, 366
- IPSentry, 367
- Kaspia Network Audit Technology, 366
- MIB, 364
- Netoscope, 367
- NetScout, 366
- NetView, 366
- polling, 366-367
- RMON, 365-366
- Sitter, 367
- SNMP, 363-364
- Technically Elite MeterWare, 366
- WhatsUp, 367
- network mask, 16
- network problem, first thing to determine, 60
- network utilization, 386
- newsgroups, 88
- next hop, 213
- NFS (Network File System), 175
- NIC (Network Interface Card), 8-13, 23
- binding protocols to, 159
- cabling, 126
- diagnostics, 106
- IRQs, 100
- MAC of, 10
- NIS, 201
- NLM (NetWare loadable modules), 62, 189
- patches, 189-190
- NLSP (NetWare Link Services Protocol), 200, 217
- node address, 18
- node number, 16
- note-taking, SOAP method, 74-79
- Novell. See also NetWare
- Knowledge Base, 190
- Web Forum, 89
- Novell Client32
- conflict with Windows NT, 87
- DOS Utilities failure, 87
- Novell Directory Service, 23, 186-188, 192
- Novell Monitor, 195-198
- nslookup, 312-316, 331
- Windows 95/98, 313
- NT domains, 22
- NTVDM error message, 87
O
- Open Shortest Path First (OSFP), 217
- OpenView, 366
- organizational unique identifier, 10
- OSPF (Open Shortest Path First), 217
- OUI (Organizational Unique Identifier), 10
- override, MAC, 12
P
- packet burst mode, 376
- packet filtering, 228
- packet sniffer, 342
- packet spoofing, 230
- packet switching, 19
- packet-filtering firewall, test for, 330-332
- packets, 8, 18-20
- analyzing, 351-352
- attributes, 351-352
- Ethernet, 122
- for mixed systems, 139
- interpacket time, 352
- runt, 122
- SYN, 355
- token, 133
- Token-Ring, 138
- tracing, 218
- PCAnywhere, 239, 265
- PCs (Personal Computers), 109
- drive duplication method, 65
- HOSTS table, 156
- power supply check, 66
- troubleshooting, 100-102
- PDC (primary domain controller), 147-148
- Personal Computers. See PCs
- physical map, 28-29, 33-35, 55
- physical network, 31
- hubs, isolating, 53
- server down, 53
- troubleshooting, 51-55, 128
- physical segment, 31
- checking of, 59
- PID (process ID), 174
- pilot-testing, 45
- ping
- Internet, 311
- IP address, 266
- IPX/SPX, 271
- ISP, 312
- local, 267
- loopback address, 273
- NetWare, 202, 271
- network card, 181
- router, 181
- TCP/IP loopback, 266
- UNIX, 180
- PLPD error, 348
- Plug and Play settings, 100
- point-to-point network, 120
- policy file, 254-255
- polling, 366-367
- POP (Post Office Protocol), 323
- port mirroring, 357
- power supply
- ruling out, 66
- print server, 271, 286
- application, 280
- NetWare, 280
- services, 278
- troubleshooting, 280
- printer
- labeling, 281
- service number, 297
- troubleshooting, 286
- printing
- DLL problems, 283
- driver, 283
- login check, 283
- metafile, 282
- NetWare, 348
- pass-through, 299
- spool file, 282, 284
- spooler, 284
- troubleshooting, 281-285, 299, 302, 348-354
- UNIX, 283, 299, 349
- problems, intermittent, 74
- process ID, 174
- product introduction, 45-46
- profiles, 251-252
- program, 9, 20
- protocol, 8, 14-18, 20, 23
- AppleTalk, 24
- DLC, 17
- HTTP, 19
- IPX/SPX, 17-18
- layer, 208
- Layer 3 switches, 24
- network analyzer, 345
- SMPT, 19
- TCP/IP, 15-17, 20
- Web server, 19
- proxy DNS, 238
- proxy server, 228, 232-236
- application proxy, 233
- circuit-level proxy, 234
- configuring, 236
- DNS, 237-239
- HTTP proxy, 234
- Internet, 330-337
- Internet Explorer, 236
- LISTENING lines, 237
- name determination, 331
- nslookup command, 331
- ping, 238
- socket numbers, 237
- Socks, 234, 237-239, 332-333
- test for, 330-332
Q-R
- qualitative problems, 58
- quantitative problems, 58
- queue, 302
- RCONSOLE utility, 397
- ReachOut, 265
- RealPlayer, 336-337
- remote control software, 265
- remote monitoring (RMON), 358, 365-366
- RemotelyPossible, 265
- repeater, 128
- resource measurement 381
- reverse-engineering
- automation software, 395-396
- IPX/SPX, 397-399
- NetWare/Novell servers, 397-399
- TCP/IP network, 391-397
- ring in, 134
- ring out, 134
- ring purge, 139
- RIP (Routing Information Protocol), 200, 216
- Risk/Benefit Ratio, 45-46
- RMON (Remote Monitoring), 365-366
- rollback plan, 43
- rollout
- incremental, 45
- planning, 247
- disk duplication, 252
- route tracing, 218
- route table, 392, 400
- router, 8, 24, 207-226
- backup configuration, 211
- commands, 392
- configuring, 210-211, 217
- default route, 215
- discovery, 212
- dumb terminal mode, 211, 224
- dynamic route, 215
- Internet, 319-320, 326
- labeling, 35
- latency, 375
- layer, 208
- methodology, 211
- NLSP, 217
- packet-filtering, 228, 230-231
- packets, 213-215
- passwords, 391
- pinging, 181
- port malfunction, 59
- protocols, 215-218
- proxy server, 228
- revision number check, 62
- RIP, 216
- route table, 392
- routing loop, 271
- swapping out, 217
- table, 212-213
- testing, 218
- troubleshooting, 51-53, 218
- v. switch, 208-209
- Routing Information Protocol (RIP), 200, 216
- routing loop, 271
- routing table, 212-213
- Ruling Out technique, 63
S
- SAP (Service Advertisement Protocol), 216, 271
- table overflow, 271
- SarCheck, 384
- sar command, 114
- saturation point, 58
- ScanDisk, 110-113
- search engine
- newsgroup specific, 88
- security, 227. See also firewall
- super-user, 289
- security identification number, 149
- server, 100
- baselining, 383-384
- CPU utilization, 378, 386
- IP address, 393-394
- multihomed, 217
- name dump, 394
- names, 393-394
- NetWare, 202
- paging activity, 381
- proxy, 228, 232-233
- resource limits, 378
- troubleshooting, 51-53
- UNIX, 170, 179-181
- Web server, 173
- Windows NT, 62
- service, 9, 20
- network analyzer, 345
- Service Advertisement Protocol (SAP), 216, 271
- service number, 297
- services, directory, 9
- Sesame Street method, 61-63
- with routers and servers, 62
- with user objects, 62-63
- shielded twisted pair (STP), 105, 138
- Shomiti Surveyor, 352
- shotgun effect, 64-69
- shotgunning method, 64-69
- copying a good setup, 70
- drive duplication, 65
- home directory, 65
- shut down problem, 57
- SID (security identification number), 149
- SIMMs (single inline memory modules), 102, 105
- Simple Mail Transfer Protocol. See SMTP
- Simple Network Management Protocol. See SNMP
- single inline memory modules (SIMMs), 105
- Sitter, 367
- smart hubs, 55
- SMB (server message block), 148
- SMLI (Stateful Multi-Level Inspection), 230-232
- SMS Remote Control, 265
- SMTP (Simple Mail Transfer Protocol), 19, 323
- service number, 296
- Sniffer, 346
- SNMP (Simple Network Management Protocol), 363, 369, 382
- management packages, 366
- MIB, 364
- trap, 364
- SOA (start of authority), 314
- SOAP method, 73-79, 93, 264
- socket, 9, 19-20
- counting, 178
- HTTP, 19
- in UNIX, 176
- number, 19, 237
- number 25, 19
- number 80, 19
- troubleshooting, 297
- Socks, 234, 237-239, 332-333
- client software, 332
- configuration, 333
- Hummingbird client, 332
- NEC client, 332
- service number, 297
- software analyzer, 342
- source routing, 357
- spanning tree protocol, 221
- spool file, 282-284
- spooler, print, 284
- stack, 213
- standardization
- disk duplication, 252-254
- hardware, 253
- login scripts, 249
- manual, 247
- user network profiles, 248
- user templates, 247-248
- user-level login scripts, 247-249
- Windows 95/98/NT, 251
- standby monitor, 133
- star topology, 14
- startup menu, Windows, 57
- Stateful Multi-Level Inspection (SMLI), 230, 232
- store-and-forward switch, 220
- STP (shielded twisted pair), 138
- Support Source, 92
- swap space, 108-109
- switch, 8, 12, 24, 207-226
- backup configuration, 211
- configuring, 210
- criteria for installing, 129
- cut through, 220
- dumb terminal mode, 211, 224
- full duplex, 222
- latency, 375
- layer three, 223
- methodology, 219
- port mirroring, 357
- spanning tree protocol, 221
- store-and-forward, 220
- Token-Ring network, 137
- trunking, 222
- two-port, 128
- v. hub, 14
- v. router, 208-209
- wire speed, 14
- switching technology, 14
- SYN packet, 355
- System Monitor, 111, 164-165
- system resource problems, 107-111
- hard disk space, 108
- Linux, 112-114
- NetWare, 111-113, 115
- System Monitor, 109
- System Resource Meter, 109
- UNIX, 111-114
- Windows 95/98, 108
T
- TCP/IP (Transmission Control Protocol/Internet Protocol), 14-16
- address assignment, 15
- address identification, 355
- ARP, 350
- commands in Windows, 161-163
- connections, 297
- firewall, 229
- loopback address, 266
- name resolution, 21
- netstat, 295
- NetWare, 200-202
- OSPF, 217
- physical segment check, 59
- ping IP address, 266
- polling, 366-367
- RIP, 216
- route table, 400
- router, 270
- service numbers, 296-303
- sliding windows, 377
- SNMP, 363
- stack check, 180
- states, 296
- troubleshooting, 24,265-270, 295-303, 307-325, 391-392
- undocumented network, 391-392
- UNIX, 171
- v. NetBEUI, 145
- Windows NT, 145, 151-157
- WINS, 22
- TechNet, 90
- technical support
- CD-ROM knowledge base, 90-92
- databases, 84-87, 90-92
- finding sites, 95
- Microsoft Technet, 90
- SOAP for, 93
- Technically Elite MeterWare, 366
- Telnet, 171, 179
- connection test, 298
- service number, 296
- Thicknet, 124
- Thinnet, 124
- throughput, 374
- token, 133
- Token-Ring network, 54, 131-141
- 16Mb, 138-139
- 4Mb, 138
- active monitor, 133
- adding a workstation, 140
- analyzer program, 136-137
- beacon, 139
- cabling, 137-138
- CAT-V UTP, 138
- costs, 131
- documentation, 31
- error handling, 133, 135
- frame copied errors, 137
- hub, 133-134
- isolating soft errors, 135-136
- LANalyzer, 346
- LANDecoder, 347
- MAU, 134
- NAUN, 134, 346
- network analyzer, 346, 355-357
- plug type, 106
- ring purge, 139
- ring-in, 134
- ring-out, 134
- source routing, 355-357
- standby monitor, 133
- switch in, 137
- token, 133
- topology, 132
- total ring length, 138
- troubleshooting, 136, 139-140, 355-357
- v. Ethernet, 123, 132, 136, 140
- topology, 14
- traceroute, 269-271
- for Internet, 312
- tracing commands, 218
- Transmission Control Protocol/Internet Protocol. See TCP/IP
- trap, SNMP, 364
- troubleshooting
- applications, 277-306, 354, 374-380
- baselining, 381, 386
- binary search method, 50-51
- boot errors, 47
- cabling, 106, 390
- checking for changes, 42
- checklist of data, 75
- client/server, 295-300
- complex problems, 70
- configuration verification, 16
- data link, 267
- device labeling for, 34
- dialout, 324
- divide and conquer method, 49
- DNS, 312
- configuration, 268
- name resolution, 21
- documentation for, 28
- file access, 287-292
- file and print servers, 280
- file problems, 287-296
- functional map, using, 52
- hubs, 53
- intermittent problems, 74
- Internet, 307-325
- Internet application, 78
- intranet, 307-325
- IPX/SPX, 271, 397-399
- log, 70
- look at highest level first, 64
- loopback technique, 106
- multivendor problem, 88
- NDS, 192-193
- netstat command, 295
- NetWare, 194-197, 397-399
- network analyzer, with, 341-359
- network discovery software, 395-396
- new product installation, 45-46
- new product shutdown, 45
- objects with multiple differences, 63
- PCs, 100-102
- physical network, 128
- power supply check, 66-72
- print spooler, 284
- printer, 286
- printing problems, 281-285, 348-351
- proactive, 69
- problem reproduction, 264
- problem with a few users, 63
- proxy server, 237-239
- questions to ask, 264
- restart devices, 43
- restore from backup, 294
- router, 51-53, 218, 270
- Ruling Out technique, 63
- Sesame Street method, 61-63
- shotgunning method, 64-69
- slowness, 373
- SOAP method, 93-99
- spooler, 284
- standardizing components, 69
- standardizing configuration, 245
- swapping hardware, 102
- system resource problems, 107
- TCP/IP, 24, 265-270, 307-325, 391-392
- tech support search, 84-89
- test outside network, 44
- time related problems, 95-99
- Token-Ring network, 136, 139-140
- traceroute command, 269-271
- UNIX, 176-177, 179-181
- using System Monitor, 164
- Web server, 321-325
- Windows NT server, 62
- workstation error messages, 66
- Workstation problems, 69
- trust relationships, 150-151
U
- UDP (User Datagram Protocol), 229
- socket test, 302
- uninterrupible power supply, 52
- UNIX, 169-183
- baselining, 383-386
- SarCheck, 384
- BSD, 175
- client/server, 170
- configuring, 171-173
- console, 179
- daemons, 172-176
- diagnostics, 176-177
- DNS naming daemon, 175
- DNS problems, 178
- file
- locks, 290
- permissions, 182
- properties, 288
- find command, 292
- inetd, 174
- IPX/SPX, 171
- Linux, 171
- login scripts, 250
- loopback address, 180
- manual pages command, 173
- name services, 178-179
- named configuration, 175
- NetBEUI, 171
- netstat command, 176
- network card, 180
- pinging, 181
- NFS, 158, 175
- nslookup, 179
- PID (process ID), 174
- pinging, 180
- process status command, 173
- process table, 173
- protocols, 177
- queues, 177
- recv-q, 177
- root user, 173
- sar, 113, 383-384
- security, 182
- send-q, 177
- servers, 170
- service numbers, 296-303
- services, list, 178
- socket counting, 178
- sockets, 176
- spool file location, 285
- startup scripts, 175
- super user, 173
- SVR4, 175
- system resource monitoring, 111
- system resource problems, 113-114
- TCP/IP, 171
- stack check, 180
- Telnet, 171, 179
- traceroute command, 181, 269-271
- troubleshooting, 179-181
- user templates, 248
- v. Windows NT, 172
- vmstat command, 113
- Web server, 173
- with NetWare, 201
- unshielded twisted pair. See UTP
- UPS, 52
- upstream, 134
- Usenet newsgroups, 88-89
- User Datagram Protocol, 229, 302
- user login
- testing, 63
- user network profiles, 248
- user objects, 62-63
- user reports
- subjective nature of, 80
- user templates, 247-248
- user-level login scripts, 247, 249
- UTP (unshielded twisted pair), 104-108, 125-126
- CAT-III, 125
- CAT-V, 125
- pairing wires, 126
- UTP, 125
V
- vendor
- documentation, 36
- ISP, 44
- relations, 43, 44
- rollback plan, 43
- telephone company, 44
- virus protection software, 94
W
- Web applets, 75
- Web server
- Microsoft DNS, 155
- overload, 321
- reliability problems, 321-322
- troubleshooting, 321-325
- UNIX, 173
- WhatsUp, 367
- whois utility, 320
- Windows 3.1, 144
- Windows 95. See also Windows 95/98, Windows 95/98/NT
- IPX/SPX, 159
- NetBIOS, 17
- NetBUI, 17
- physical segment check, 59
- startup menu, 57
- Windows 95/98, 143-161. See also Windows 95/98/NT
- browse master, 147
- browse system, 146-147
- configuration, 157-161
- convert to server, 146
- DNS, 155
- Error 38, 146
- HOSTS table, 156
- incompatibility, 46
- Memory Manager, 109
- name services, 146
- NetBEUI, 145
- NetBIOS, 145-146
- network addresses, 156
- Network Control Panel, 157
- System Monitor, 108-109
- System Resource Meter, 108-109
- winipcfg command, 162
- Windows 95/98/NT, 143-161
- applications, 255-256
- binding, 158, 161
- client, 157-158
- disk duplication, 253
- drivers, 157
- file properties, 288
- informational commands, 163
- net command, 163
- profiles, 251
- redirection, 157
- rollout, 253
- spool file location, 285
- System Monitor, 164-165
- TCP/IP commands, 161-163
- traceroute, 269-271
- troubleshooting, 164-166
- workgroups, 147
- Windows Internet Naming Service. See WINS
- Windows NT, 143-167. See also Windows 95/98/NT
- 3.51, 144
- Active Directory, 149
- autodetection problems, 159
- broadcast, 166
- browse master, 147
- configuration, 157-161
- DHCP, 152-153
- disk duplication, 257
- DNS, 155
- domain controller, 149
- domain security model, 148
- domain SID, 149
- domains, 150-151
- DOS Utilities failure, 87
- Error 38, 146
- file locks, 290
- find tool, 292
- installation, 149
- ipconfig command, 162
- logon scripts, 249
- name services, 146
- NetBEUI, 145
- NetBIOS, 145-146
- Network Control Panel, 157
- p-nodes, 154
- PDC, 147-148
- policy editor, 255
- protocol binding, 161
- registry setting duplication, 258
- roaming user problems, 150
- secure workstation, 149-150
- security, 150
- Server Manager, 290
- servers, 62
- service numbers, 296-303
- SID, 149, 257
- support site, third party, 90
- system resources, 109
- TCP/IP, 145, 151-157
- address, 152
- trust relationships, 150-151
- v. UNIX, 172
- WINS, 154
- workstations, 149-150
- ZAK, 255
- Windows NT 3.51, 144
- Windows NT servers, 62
- winipcfg command, 162
- WINS (Windows Internet Naming Services), 9, 22-23, 154
- wire speed switch, 14
- workgroups, invisible, 17
- workstation
- comparisons, 70
- drive duplication method, 65
- home directory remake, 65
- power supply check, 66
- ruling out, 63
- same problem, different stations, 71
X-Z
- Z.E.N. (Zero Effort Networking) Works, 255, 265
- ZAK (Zero Administration Kit), 255
- Zero Effort Networking, 255
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