appendix C

TAPI Resources


CONTENTS


This chapter contains several listings of TAPI-related resources including:

Tip
For the most recent list of TAPI-related resources, including updated books, Web links, other online resources, and SAPI software and hardware, use your Web browser to connect to the Communications Developer's Guide home page at:
www.iac.net/~mamund/mstdg/index.htm

Books

Table C.1 lists books on TAPI that are available at most large libraries. This is not a definitive list, but it is a good representation of writings on the subject.

Table C.1. TAPI-related books.
TitleAuthor Notes
Telephony's Directory & Buyers' GuideFor The Telecommunications Industry (None)Telephony's directory & buyers' guide for the telephone industry-Annual.
Toward Competition In Local Telephony Baumol, William J.Telephone-United States-Deregulation. Telephone companies-United States.
Digital TelephonyBellamy, John Digital telephone systems. Digital communications. Digital modulation. Telephone switching systems, Electronic.
LAN Times Guide To TelephonyBezar, David D.  
Principles Of TelephonyBiswas, Nripendra Nath  
Telephony: Today And TomorrowChorafas, Dimitris N. Telecommunication-Technological innovations. Telephone-Technological innovations.
Telecom BasicsDempsey, Jack L. Telecommunication systems.
Modern TelephonyHarb, Mahmoud Telephone. Telephone systems.
Data Transmission And Data Processing Dictionary Holmes, James F.Data transmission systems-Dictionaries.
A Compilation Of Terminology In The Fields Of Data Processing  Electronic data processing-Dictionaries.
Telephony's Dictionary: Defining 16,000 Telecommunication Words And Terms Langley, GrahamTelecommunication-Dictionaries.
Computing System Architecture In Computer Telephony, 1st Ed. Margulies, Edwin 
New Directions In Telecommunications Policy Newburg, PaulaTelecommunication policy-United States.
Datacom Basics, 1st Ed.Schatt, Stanley Computer science.Computers.
The Telephone: An Historical Anthology Shiers, George ShiersTelephone- History-Addresses, essays, lectures.
Basic Carrier TelephonyTalley, David Telephone, Carrier current.

Note
A more complete listing of books, including publisher data, can be found in the BOOKLIST table of the CDGLISTS.MDB database on the companion CD-ROM. You can use Microsoft Access, Microsoft Query, or any Access/Visual Basic database product to read this data file.

Web Links

Table C.2 provides a list of World Wide Web links on the subject of TAPI. This list is constantly changing. An updated list is contained in the TAPIWEB.htm data file in the RESOURCE folder on the companion CD-ROM. This file can be loaded into almost any Web browser and used as a launch document to connect to the associated links.

Table C.2. Web links for TAPI.
Web TitleWeb Address Description
Access Superhighwaywww.super-hwy.com Specializes in Computer Telephony Integration (CTI).
Agile Communicationswww.spidermedia.com/agile.html Fiber-optic systems engineering for CATV, ccTV, telephony, and LAN applications. Simple advice via e-mail is free.
Allgonwww.fti.se/allgon/eng Develops, manufactures, and markets products for radio signal transmission within mobile and personal telephony.
Alliance Systemswww.asisys.com Computers, software, hardware, computer telephony, dialogic, fax-on-demand, interactive voice response, IVR, and Rhetorex.
AMDEV Communications Corp.www.amdevcomm.com Products and services for voice processing, interactive voice response, voice mail, telephony, and automated voice attendant.
Ariel Corporationwww.ariel.com Ariel Corporation's on-line guide to its Digital Signal Processing (DSP) and Computer Telephony Integration (CTI) products, newsletters, and technical information.
Big Island Communicationswww.big-island.com A new computer telephony company specializing in easy-to-use, full-featured computer telephony products for the small office/home office market.
Broadband Telephony www.indra.com/unicom More than 4,500 Buyer's Guide links to companies supplying transmission, switching, and power and distribution equipment and services.
Butler Telecomwww.fwi.com/butler/butler.html Telephony catv idds drafting design technical staffing solutions.
Chromatic Researchwww.mpact.com Multimedia functions include: video, 2D graphics, 3D graphics, audio, FAX/modem, telephony, and videophone.
Cobotyxwww.cobotyx.com pc-based systems for voice processing, computer telephony (CTI), voice mail, auto attendant, text-to-speech, voice networking, interactive voice response (IVR), and fax mail technologies.
Computer Talk, Inc.www.gpl.net/itcb/cti Develops and maintains a suite of computerised voice processing telephony solutions for a diverse range of business sectors.
Computer Telephone Integrators, Inc.www.inforamp.net/mainstay/cti Guide to the latest in telephony technologies covering everything from ivr to fax-on demand.
Cypress Research Corporationwww.cypressr.com Desktop computer telephony applications. Cypress provides smart telephone software to small office and home users.
DAX Systems, Inc.www.daxsystems.com The definitive hardware source for computer telephony applications developers. Builds systems to meet a wide range of CT and IVR needs.
Dialogicwww.dialogic.com Computer telephony industry's leading supplier of components for open systems signal computing.
Dianatel Corporationwww.dianatel.com Manufacturer of pc-based computer telephony components for digital telephone network interface, switching, and audio conferencing.
Digital Systems International, Inc. www.dgtl.com/index.html Computer-telephony systems, software, and services to the call center industry.
EMJ Data Systems, Limitedwww.emj.ca Publicly-owned distributor of computer products and peripherals, specializing in high performance products for Apple, CAD, Point of Sale, Unix, and Telephony apps.
Explicittaz.hyperreal.com/cyberia/
explicit
Innovative software development merging the worlds of computer telephony (CTI) and interactive multimedia.
F. F. Tronixswww.fftron.com/fftron A dealer and distributor specializing in products for surge protection, telephone, computer telephony, and teleconferencing; uniquely qualified to meet your home and corporate office needs.
Facilities Management Servicesweb.hudsonet.com/enterprise ESS, Inc. specializes in Facilities and Assets Management systems, integrating client/server, CAD floorplans, and telephony systems.
Genesyswww.teleport.com/~genesys/
index.shtml
CallerEGO DX and other telephony products for Windows. Also RACom-Remote Agent Communicator for the ROLM CBX.
Helpdesk Responsewww.hr.com Providing knowledge-based expert systems through Internet and telephony interfaces for a more intelligent and responsive helpdesk.
Hongkong Telecomwww.hkt.net Basic telephony, international calls, fax/data products, mobile telephones, satellite links, and turnkey telecommunications systems.
Index-Commercial Speech Recognitionwww.tiac.net/users/rwilcox/
speech.html
Gateway to voice recognition resources, with emphasis on commercial speech recognition engines for both pc and telephony use.
Information Technology and Commun ications Policy Forum of Japan ifrm.glocom.ac.jp/ipf/hp.html Comments on government-controlled debate and future of telephony monopoly under NTT.
Interactive Telephony, Ltd.www.business.co.uk  
Interdisciplinary Telecommunications Program morse.colorado.edu Courses include ATM, ISDN, Wireless, Cable-TV, Telephony, Internet, and many more.
Island Link Solutionswww.islandlink.com Long Island-based Internet advertising company. Also offers a full range of business telephony solutions such as fax back and telemarketing.
Mwave Page at Watsonwatson.mbb.sfu.ca When combined with the mwaveOS (an onboard preemptive multitasking operating system), a variety of functions can be achieved. The Mwave technology can combine telephony and audio functions on a single card, for example, 14.4K data/fax modem, telephone answering machine (TAM), and 16-bit CD quality audio functions.
Networks Unlimited AGourworld.compuserve.com/
homepages/NUAG
Focuses on directory, messaging, workflow, and computer telephony technology.
Optelecom, Inc.www.spidermedia.com/optelecm.html Fiber-optic equipment manufacturer for ccTV, CATV, telephony, and LAN applications.
Parity Softwarewww.paritysw.com Software tools for building your own computer telephony applications, such as voice mail, fax-on-demand, and so on.
Periphonics Corporationwww.peri.com Makes some of the world's busiest Interactive Voice Response (IVR) systems. Learn about Voice Processing, IVR, and Computer-Telephony Integration (CTI).
PGPfoneweb.mit.edu/network/pgpfone PGPfone, aka Pretty Good Privacy Phone, is a desktop cryptogrphic telephony application available for download from MIT.
PhonetiCs, Inc.www.phonetics.com/phonetics IVR, voice mail, fax mail, audiotext, computer telephony, systems integrator, and software developer. Specializing in government and hospitality industries.
Pronexus, Inc.www.pronexus.com Computer telephony tools with the power of Visual Basic to enable Windows-based voice and fax processing.
PureSpeech, Inc.www.speech.com Speaker-independent recognition with natural language processing for personal computers and computer telephony applications.
Rhetorex, Inc.www.rhetorex.com Manufacturer of high-quality DSP-based multi-line computer telephony platforms.
Sandmanwww.sandman.com Catalog of unique telecom products & cable installation tools with telephony history page.
SIM-phony-Homewww.sim-phony.com/~simphony Providing technology in the field of computertelephony integration.
SoftTalk, Inc.www.softtalk.com Vendor of computer telephony.
Stanford University's Applied Speech Technology Laboratory www-csli.stanford.edu/users/
bscott/ASTL.html
"To Humanize Speech Technology." The ASTL is devoted to applying speech recognition technology to user interfaces, the Internet, telephony, educational aides, and many other exciting areas.
Stylus Innovation, Inc.northshore.shore.net/~stylus Dedicated to the development of easy-to-use toolkits for computer telephony , voice processing, and faxing.
Technically Speaking, Inc.www.techspk.com Developer of software authoring tools and applications for enterprise computer telephony integration.
Tel-Comwww.tel-com.com Utilizes modern telephony equipment and personable service to provide pagers, voice mail, answering service, and alpha dispatch.
Teleconnect Magazinewww.teleconnect.com Phones, voice mail, IVR, convergence technology, and computer telephony.
Tellabs Operations, Inc.www.tellabs.com Manufacturer of telecommunications equipment solutions for wireless, cable telephony, broadband, wideband, ATM, network management, and SONET/SDH transport and access.
Universal Interactive Systemswww.primenet.com/~vladi Vendor of computer telephony software and services.
VISIT Computer Telephony Integrationwww.nortel.com/english/visit Neat computer telephony products (preview of a home page).
Visual Voicewww.stylus.com Visual Voice is a telephony toolkit for MS Windows. Build sophisticated telephony applications such as IVR (e.g. touch-tone banking), fax-on-demand, voice mail systems.
Vive Synergies, Inc.www.vive.com Develop and market specialty telephony products for applications that enhance the productivity of work operations through automated call processing and through taking advantage of the new services provided by the telephone company.
Voice Processing Corporationwww.vpro.com A speech recognition company that provides voice engines for speech-enabling telephony and desktop applications.
Windows to Technologywww.kosone.com/wintech A telecommunications and networking company established in 1989 to provide telephony peripherals such as headsets, interalia, board room conferencing units, and computer/LAN interfaces.

Note
A more complete listing of these links can also be found in the WEBLIST table of the CDGLISTS.MDB database on the companion CD-ROM. You can use the database table to search for specific vendors, products, and so on.

Other Online Resources

Table C.3 lists TAPI-related topics that you can browse on CompuServe.

Table C.3. TAPI-related CompuServe topics.
Forum or Topic Name
Office Automation Forum
Windows Components C Forum
EDI Forum
Windows Extensions Forum
Telecom Support Forum

An extensive list of topics for The Microsoft Network can be found in the TAPIMSN folder on the CD-ROM. This contains a list of MSN shortcuts. If you are an MSN subscriber, you can click on these icons to connect directly to the topic area on MSN.

Software and Hardware Resources

Table C.4 lists software and hardware vendors who are currently providing, or have pledged to provide, TAPI-compliant software and/or hardware products. A more complete list of vendors, including contact names, addresses, and phone numbers can be found in the PRODUCTS table of the CDGLISTS.MDB database on the companion CD-ROM. You can use the data table to perform searches for selected products or vendors.

There are six types of entries in the table:

Table C.4. TAPI-related software and hardware.
TypeCompany Products
APIActive Voice 
APIAlcatel Business Systems Alcatel pc-Tel Basic, Alcatel Proprietary PBX phone set adapter with Windows-based telephone manager including PBX feature access journal and phone books.
APIAlgoRhythms, Inc. PhoneKits, Integrated Telephony with on-screen phone, call log, answering machine, address book, and fax.
APIAnswerSoft 
APIAurora Systems, Inc. FastCall (a middleware program that provides CTI for desktop call processing environments).
APIccOM Information Systems PhoneLine for Windows; PhoneLine is a fully configurable Computer Telephone Integrated (CTI), enterprise-wide directory manager providing online access to corporate and personal directory information.
APIClearwave Communications, Inc. Intellect, the telephone/pc link that organizes all your communication.
APIConnectWare, Inc. Cruiser (an intelligent communications integrator managing your mail and phone calls, allowing your correspondents to reach you wherever you are, organizing your calendar, and allowing you to focus on your work).
APIDelrinaWinFax PRO with Voice-The leading pc fax software now includes voice mail/messaging and telephony functionality.
APIEnvision Telephony SoundByte-record telephone conversations as they occur; play back and review via the computer screen.
APIEricsson Business Communications  
APIExecutone Information Systems Execudex-Rolodex-style TAPI application providing call control, call monitoring, and address book.
APIExepos Software Solutions EasySpeak.
APIFranklin QuestAscend 4.0 Personal Information Manager.
APIGlobal Communications Ltd. WorldWindows-a personal telephony productivity tool to simplify access to telephony features.
APIHarris Digital Telephone Systems Harris Telephone Services application-a TAPI-compliant Windows application which allows a user to access telephone services from a user configurable interface.
APIIntel Corporation  
APIJensen-JonesCommence 3.0 Personal Information Manager.
APILogical Solutions PhoneBar TAPI call control and personal voice mail application.
APIMediaTrendsUnified Messaging Systems (UMS), Integrated auto attendant and voice mail system for Windows 95.
APIMegaSoft GmbHWinPhone-a very comfortable dialer that acts like an assistant.
APIMicrosoft Corporation TAZZ (beta) TAPI-compliant voice mail application.
APINetManageEccO Professional-integrates personal and group information, including calendar, phonebook, project management, and group scheduling.
APINorthern Telecom, Inc. VISIT Voice-A full-featured call management application for Windows. VISIT FastCall-pc-based solution that provides call routing, screen-based telephony, and data screen population based on ANI or DNIS.
APIOCTuS, Inc.PTA (Personal Telecommunications Assistant)-a communications control center for Windows, combining telephony control (even Centrex), Caller ID lookup, voice mail, and fax.
APIOKNADeskTop Set Professional-personal information manager.
APIPAGE TeleCOMPUTING Sales Call Software-a telemarketing application for outbound power dialing of lists of prospects. LINK-utility software to take Caller-ID information and screen pop any PIM, contact manager, or database.
APIParsons Technology Address Book 2.0 for Windows-keeps your most important names, addresses, and phone numbers close at hand.
APIThe Periscope Company, Inc. WinScope-Windows API debugging, discovery, and reverse engineering tool with TAPI support.
APIPronexusTAPISTRY-an object-oriented VBX custom control TAPI software development kit. TAPISTRY for Windows 95-a 32-bit OCX control version of TAPISTRY. VBVoice for Visual Basic.
APIQ.Sys International, Inc. CallManager-Personal PhoneWare, Group PhoneWare.
APISiemens ROLMComManager-personal productivity tool providing immediate access to information such as corporate directories, notes, call logs, reminders, and telephone features such as conferencing.
APISoftTalk, Inc.Phonetastic for TAPI-graphical desktop call center software.
APIStylus Innovation, Inc. Visual Voice-a Visual Basic custom control and graphical workbench that allows developers to build voice mail, fax-on-demand, and interactive voice response (e.g. TouchTone banking) type applications.
APISymantec Corporation ACT! 2.0 for Windows-manage your business relationships more productively with ACT!, the top-rated, best-selling contact manager.
APISynchro Development Multimedia Connect-provides the look, feel, and function of a desktop telephone/fax right on your computer screen.
APITEDASPhoneware-sophisticated voice mail system for individual users, featuring voice recognition for password access and full interaction with analog phones.
APIVoiceMark Corporation (Pty) Ltd. Creation-generates custom telephony solutions, using OLE custom controls in a drag-and-drop fashion, so even novice developers can quickly assemble voice mail, fax services, call routing, and voice recognition applications.
APIVoysysVoysAccess 1.0-a telephony applications toolkit that enables developers to embed telephone access and control into their Microsoft FoxPro databases.
SPIAmerica Megatrends, Inc. Media-Tel-a concurrent, multi-function fax/modem, voice mail, and sound card.
SPIC~T LinkC~T Link 1000.
SPIClearwave Communications, Inc. Intellect-ID-complete Caller-ID and intelligent telephone control for your pc.
SPIColumbia Communications The M4-a Multimedia Messaging Modem.
SPIComdialPATI-pc and Telephony Interface.
SPIConnectWarePhoneWorks-an integrated pc-based communications solution that supplies advanced voice and data features through the analog telephone network with single or dual versions.
SPIDialogicMulti-line computer telephony add-in cards.
SPIGlobal Communications Ltd. WorldWindows.
SPIMicrosoftUNIMODEM/V-Windows 95 universal modem driver supports a wide variety of voice modems.
SPIMiro 
SPIMomentum Data Systems Eagle-56-a DSP add-in card with Motorola DSP56002 and TAPI service provider.
SPIMotorola, Inc.pc Media-Telephony Developers Kit.
SPIRhetorex 
SPISDXSPOT 1 (Smart Plain Ordinary Telephone)-an analog hands-free telephone that can be totally controlled from your pc via the serial port.
SPISounDesigns Multimedia Communications Systems, Ltd. SoundModem-turns your existing SoundBlaster board into an affordable, plug and play, professional computer telephony platform.
SPISpectrum Signal Processing Solo-combines telephony, fax, and data capabilities with professional quality 16-bit stereo sound all on a single pc plug-in card.
SPIStaria, Ltd.ST32-single line telephony card, DSP-based, TAPI-compliant.
SPIXinex LabsMindSet mS1201 XC-a pc integrated telephone that is bundled with contact management software.
PBXAlcatel Business Systems Alcatel TAPI Interface Kit-Alcatel proprietary PBX phone set adapter with link to pc COMM port, TSPI, and TAPI-based clipboard dialer.
PBXAT&T Global Business Communications Systems PassageWay Direct Connect.
PBXBosch Telecom 
PBXComdial 
PBXExecutone Information Systems M160 TAPI Service Provider-TAPI service provider that connects through the serial port of the Executone M160 model phone.
PBXFujitsu Business Communications Systems pc-DT-a TAPI-compliant card for Fujitsu's digital telephone.
PBXHarris Digital Telephone Systems Harris Optic Service Provider-a TAPI-compliant service provider for use with Harris telephone switching systems.
PBXInteCom 
PBXInter-TelAxxessory Connect-TAPI service provider and pc phone for the Inter-Tel Axxess hybrid/PBX phone system.
PBXIwatsu America 
PBXLexicalPowerPhone/N-provides easily accessible desktop telephony services for connection to a Northern Telecom Norstar or Meridian PBX.
PBXMatra Communication MC6500-TAPI-TSPI-telephony service provider interface for MC6500 PBXs.
PBXMCK Telecommunications Telebridge-service provider allowing access to all features of a Northern Telecom feature set.
PBXMitelTalkTo/TAPI-pc phone card and TAPI service provider for Mitel PBXs.
PBXNational Semiconductor IsoEthernet pc ISA Bus Adapter-provides multiple independent data channels and software stacks enabling data network, telephone, and real time multimedia applications.
PBXNEC Americapc Telephony Adapter-adapter for the Dterm Series III telephone. Provides a serial connection to the pc and a TAPI SPI. Dterm pc-ISA Bus pc card that connects to a Dterm Series III phone line. Has a headset connection and a connection for a Dterm s.
PBXNorthern Telecom, Inc. TAPI Service Provider Toolkit-developer's toolkit for customizable interfaces to Northern Telecom switching platforms.
PBXPanasonic DBSDBS TAPI Box-DBS CTI interface for software applications.
PBXSiemens ROLMCallBridge for Desktop-TAPI extends telephone control from a ROLMphone with a data module to any TAPI-compliant application.
PBXToshiba America Information Systems, Inc. Toshiba TSPI-for DK280, Perception e/ex, Perception 4000 switches.
PBXVoice Technologies Group Scorpion-TAPI card for digital phone systems.
ISDNISDN Systems Corporation SecureLink ISDN Adapter-low-cost ISDN voice and data solution that has state of the art data interoperability (PPP/MPP) and TAPI support.
ISDNOxus ResearchOxus pc/SO ISDN Board-ISDN BRI pc board.
C/SDialogicCT-Connect-a Windows NT-based CTI link server which supports most popular PBXs and ACDs and supports TAPI clients.
C/SGenesys LabsGenesys T-Server-TAPI-compliant CTI middleware.
C/SNorthern Telecom, Inc.  
CELLNokia Mobile Phones, Ltd. Nokia TAPI Development Toolkit-the TAPI interface to integrate Nokia cellular phones and personal computers.