About the Book

PUBLISHER: Mitchell Waite
ASSOCIATE PUBLISHER: Charles Drucker
EXECUTIVE EDITOR: Susan Walton
ACQUISITIONS EDITOR: Stephanie Wall
PROJECT DEVELOPMENT EDITOR: Andrea Rosenberg
CONTENT EDITOR: Russ Jacobs
TECHNICAL EDITORS: Amy Sticksel, Robert Muller
PROJECT EDITOR: Maureen A. McDaniel
COPY EDITORS: Michael Brumitt, San Dee Phillips
MANAGING EDITOR: Jodi Jensen INDEXING MANAGER: Johnna L. VanHoose
EDITORIAL ASSISTANTS: Carmela Carvajal, Carol Ackerman, Rhonda Tinch-Mize, Karen Williams
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DIRECTOR OF MARKETING: Kelli S. Spencer
BRAND DIRECTOR: Greg Wiegand
BRAND ASSOCIATE: Kim Spilker
MARKETING COORDINATOR: Linda B. Beckwith
PRODUCTION MANAGER: Cecile Kaufman
PRODUCTION TEAM SUPERVISOR: Brad Chinn
COVER DESIGNER: Karen Johnston
BOOK DESIGNER: Kathy Matanich
PRODUCTION: Mike Henry, Linda Knose, Tim Osborn, Staci Somers, Mark Walchle
© 1998 by The Waite Group, Inc.®
Published by Waite Group Press ™
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All rights reserved. No part of this manual shall be reproduced, stored in a retrieval system, or transmitted by any means, electronic, mechanical, photocopying, desktop publishing, recording, or otherwise, without permission from the publisher. No patent liability is assumed with respect to the use of the information contained herein. While every precaution has been taken in the preparation of this book, the publisher and author assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein.

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The Waite Group is a registered trademark of The Waite Group, Inc. Waite Group Press and The Waite Group logo are trademarks of The Waite Group, Inc. Printed in the United States of America 98 99 • 10 9 8 7 6 5 4 3 2 1 Library of Congress Cataloging-in-Publication Data Number: 97-40533

International Standard Book Number: 1-57169-123-5