After correcting or temporarily patching
the problem, another method that should be considered is to have
another operator recreate the problem and test it on another
workstation. This will allow verification that the problem can be
recreated on other machines.
Next, have the operator recreate and
test the problem against the original machine to verify that the
problem can be created and fixed, and to see if any other issues arise
with the effected workstation. Having the operator follow the
documentation that was originally created for the problem will verify
if other operators are following the standard operating procedures as
well.
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